Delivery & Returns

1. Delivery

  • Items in the UAE are normally delivered within 72 hours from order placement with the exception to heavy fitness equipment.
  • Delivery charges at checkout apply to all orders.
  • Outside of the UAE, we currently only ship our Yoga products across the GCC region which includes: Saudi Arabia, Qatar, Bahrain, Oman and Kuwait.
  • All items include installation services.
  • Delivery and installation for certain fitness equipment will need to be coordinated with the buyer and is subject to availability & scheduling.

2. Return Policy

  • For any damaged or defective products or items that we're incorrectly sent, please contact us at info@weareukiyo.com with details and pictures of your concerns, we'll gladly resolve any issues.
  • All items can be returned within 7 days from order date as long as they are in their original condition, unused and remain in their original packaging with all tags.
  • Fitness equipment and any equipment that requires installation can only be refunded if there is a defective or damaged element.
  • Any approved refunds will be issued to the payment method selected at checkout.
  • To process a refund request for any unused items, please contact us at info@weareukiyo.com by referencing your order number and we'll arrange collection of the product. Kindly note, if any products collected for refund that are deemed to have been used or opened, a refund will not be issued.