Delivery & Returns
- Items in the UAE are normally delivered within 72 hours from order placement with the exception to heavy fitness equipment.
- Delivery charges at checkout apply to all orders.
- Outside of the UAE, we currently only ship our Yoga products across the GCC region which includes: Saudi Arabia, Qatar, Bahrain, Oman and Kuwait.
- All items include installation services.
- Delivery and installation for certain fitness equipment will need to be coordinated with the buyer and is subject to availability & scheduling.
Click & Collect
- Please wait until you receive a confirmation email indicating that your order is ready for pickup.
- Once you receive the confirmation email, you can visit our warehouse during our pickup hours: Monday to Friday, from 10am to 6pm.
- Please bring a copy of your confirmation email with you when you come to collect your order.
- Once you are at the pickup area, please provide your confirmation email to our staff and they will retrieve your order for you.
- Please inspect your order carefully before leaving the warehouse. If you have any questions about the pickup process or your order, please contact our customer service team.
2. Return Policy
- For any damaged or defective products or items that we're incorrectly sent, please contact us at email@example.com with details and pictures of your concerns, we'll gladly resolve any issues.
- All items can be returned within 7 days from order date as long as they are in their original condition, unused and remain in their original packaging with all tags.
- Fitness equipment and any equipment that requires installation can only be refunded if there is a defective or damaged element.
- Any approved refunds will be issued to the payment method selected at checkout.
- To process a refund request for any unused items, please contact us at firstname.lastname@example.org by referencing your order number and we'll arrange collection of the product. Kindly note, if any products collected for refund that are deemed to have been used or opened, a refund will not be issued.